firstname.lastname@example.org for returns or exchanges within 30 days of purchase. Exchanges or refunds will be processed only after the original purchase is returned and received by the shop in as 'good as new' condition. Please allow 5-7 business days for refunds to be processed once it has been issued
Refunds issued will exclude the shipping fee.
For international shipping exchanges, we require customers to pay for return shipping label, please verify size specifications before ordering.
We are not able to process refunds or send out another package for shipments that are stolen or missing once tracking info is declared with "Delivered" status. If you would like to receive your package with signature confirmation, please let us know.
For International Shipping, customs in your country will request additional parcel pickup VAT (under 150 EU) / VAT+duty+handling fees (over 150 EU) excluding shipping, once your packages arrives in your country. These fees are not set by the delivery couriers and varies for each foreign country (set by respective government). Please check your countries custom fees ahead of time to avoid surprises.